Policies

Shipping Policy

All items you see on the site are available and in stock. Therefore your items will be shipped out within 1-3 business days. A confirmation email will be sent to you upon shipment with tracking information.

Postage is calculated prior to submitting your payment information and is based on estimated weights and sizes of the combined items in your cart. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices, and their prices. However if you have a query with postage quoted please contact us before placing the order. We ship Worldwide!

All orders are shipped USPS, with delivery confirmation. Priority mail comes standard with $100 insurance, and Express Mail includes $200 insurance. For First Class Mail, or First Class Mail International- insurance is available at an additional charge, and is encouraged to ensure your package arrives safely. We are not responsible for damaged, lost or stolen goods if you have not purchased insurance.

The following are current shipping methods available for your orders.

United States:

First Class Mail:  2-5 Business Days Estimate (Delivery Confirmation is included) For Shipments 15.9 oz and under

Priority Mail: 2-3 Business Days Estimate (Delivery Confirmation & $100 Insurance is included)

Priority Mail Express: 1-2 Business Days Guarantee  (Delivery Confirmation, Signature, & $200 Insurance is Included)

Parcel Select Mail: 4-7 Business Days Estimate (Delivery Confirmation Only) Due to our commercial discounts, Priority Mail is usually cheaper & faster. We only ship oversized packages this way.

All delivery estimates do not include the 1-3 days handing time. Please allow enough time for your shipment if you have a deadline; please email us to let us know if you are in a hurry. If you have an order that is very large, or very heavy and would like to look into rates with U.P.S or Fed Ex, please email us at [email protected] before placing your order!

International Orders:

Express Mail International: 3-5 Business Days Estimate (Delivery Confirmation & $200 Insurance is Included)

Priority Mail International: 6-10 Business Days Estimate (Delivery Confirmation & $100 Insurance is included)

First Class Mail International: Varies By Location 2-6 Week Estimate (Tracking Provided, Insurance Available)

(First Class Mail International is now being offered as this is the cheapest method, but NO DELIVERY CONFIRMATION is provided on this method, all items shipped via this method are AT YOUR OWN RISK, insurance can be purchased for an additional fee.)

*Customs and or duties fees may be accessed and are the responsibility of the customer for international shipments*

Return Policy

If you have received an incorrect item, or an item in the wrong color or size, please contact us immediately and your item will be replaced at no charge to you. All other returns are issued on a case by case basis. Please be careful when choosing your size for clothing, if you need help, we have personal shoppers who can assist you with measuring and choosing the correct sizing. All measurements are clearly posted on each item description, please read descriptions carefully. If you need help determining the best size for you, please call or email us, and we would be happy to help you! All returns must be pre approved, and requested within 7 days of receipt of your item. Items must be returned in their original packaging, tags attached, unworn and unused. Items must be free of Pet Hair/ Stains & Odors. Items with pet hair/stains/odors or in used, unsellable condition, missing tags, etc will be sent back at buyers expense. A 20% restocking fee may apply. You must write your RA# on the outside of the package. All unauthorized returns will be sent back. If you have a problem with your order please contact us and we will work with you to resolve your issue. Any refused packages without authorization will be accessed a 20% restocking fee. Please see our Customer Service page for more information on contacting us.

Special Order Policy

If you are looking for a particular item and do not see it in the store, please contact us as we would be happy to try to obtain the item for you. If we are able to get an item for you, the following applies:

1. Payment of Special Order is due upfront (before we order the item).
2. Sale is final, no RETURNS or REFUNDS, NO EXCEPTIONS!!!

Privacy Policy

Mystic Crypt values its customers and respects their privacy. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. When you visit any website, your computer exchanges information with other computers. Mystic Crypt recognizes that it must maintain and use customer information responsibly. Therefore, we support your right to decide what information you share and how it is used. If you ever have a question about your privacy please email us at [email protected] or fill out our online Contact Form.

Security 

Mystic Crypt takes your security very personally. We must log into a secure administration site with a username and password to view any customer/sales information. This website is protected with Secure Socket Layer (SSL) encryption, the highest standard in Internet security. SSL encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our e-commerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid. In order to transfer sensitive information such as credit card accounts, we rely on Authorize.net's secure encryption technology. We offer secure credit card transactions, brought to you by Authorize.net, one of the most respected names in e-commerce. We also have security measures to prevent fraud, such as billing address verification. When using checkout through PayPal your information will be protected by their secure gateways. This notice applies to all information collected or submitted on the MysticCrypt.com Web site. On some pages you may order products, make requests and register to receive materials. The type of information collected on these pages are:

Name
Address
Email
Phone Number
Credit / Debit Card Information

We do not store financial information such as Credit / Debit Card Information.

You can shop at www.MysticCrypt.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Socket Layer (SSL) technology for secure Internet Protocol (IP) transactions.

• Industry leading encryption hardware and software methods and security protocols to protect customer information.

• Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

www.MysticCrypt.com is registered with the Authorize.Net Verified Merchant Seal Program.

How do we use this information?

We use information you provide about yourself when placing an order only to complete that order. We do not share this billing information with outside parties, except to the extent necessary to complete that order. Your personal details will remain private and confidential. We will never sell, rent, barter or share your personal details in any way with any other company. All data collected is for our internal use only. While we do not retain your credit card info; we will retain your name, address, phone number and an order history. You will be required to enter your credit card info every time your order from our site. We do not store credit card info for future use either.

We use return email addresses to reply to the email that we receive. You can sign up online to receive our newsletter that contains updates regarding new products, special offers or services. Anyone may remove themselves from receiving Mystic Crypt offers by using the unsubscribe button located in the email.

Copyright

The content, organization, gathering, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks, and other proprietary (including but not limited to intellectual property) rights, and, the copying, redistribution, use or publication by of any such content or any part of the Site is prohibited.

Third Party Links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).